Service Delivery & Project Timelines
A clear, step-by-step roadmap showing how NextGeen builds, reviews, tests, and deploys your shop website and product catalogue across India.
This document reflects NextGeen's actual business practices, service packages, and payment workflows. Please review these terms carefully. If you require custom enterprise agreements, reach out to our legal support desk.
NextGeen builds tailored, professional digital websites for real businesses. Timelines are derived strictly from our configured package architectures and require prompt customer collaboration (sharing product pictures, prices, and store addresses).
1. The 6-Stage Delivery Process
Every NextGeen project advances through six clear, structured phases:
Order Placement & Payment VerificationImmediate
You submit your shop details and complete secure checkout via Razorpay. An official Order Reference (NG-YYYYMMDD-XXXX) and instant payment receipt are generated.
Discovery Call & Content GatheringWithin 2 – 4 Hours
Our onboarding team connects with you directly via phone or WhatsApp. We establish your dedicated project channel to collect your product inventory list, high-resolution photos, shop working hours, and location pin.
Design, Engineering & Catalogue ConstructionProduction Stage
Our engineers code and configure your responsive website, format product images, program category filters, set up direct WhatsApp order links, and build your Google Maps directions widget.
Private Staging Preview & Customer ReviewClient Review
We share a private, interactive staging link with you on WhatsApp. You test the website directly on your smartphone: browsing items, testing search, and verifying that clicking “Order on WhatsApp” opens messages directly on your counter phone.
Revisions & Fine-TuningIncluded Revisions
We implement any requested corrections—adjusting prices, updating item descriptions, replacing photos, or fine-tuning opening hours—until you are fully confident in the launch.
Official Live Deployment & HandoverOfficial Launch
Your website is connected to its permanent live web address with SSL encryption enabled. We deliver your launch kit, QR standee design (if applicable), and kickoff your 1 full year of inclusive technical upkeep.
2. Estimated Package Timelines
Turnaround times are realistic estimates rather than guaranteed deadlines. Schedules commence strictly after verified payment and receipt of all required customer materials (photos, catalogue prices, shop address) in our project inbox:
Estimated turnaround for shops with prepared inventory photos and pricing. Staging link typically delivered within 48h; live deployment within 72h upon client signoff.
Estimated turnaround accommodates custom graphic design: business logo concepts, digital visiting card artwork, and agreed promotional social media creatives.
Typically estimated within 24 to 48 hours once accurate shop address, GPS coordinates, and phone verification details are confirmed with the store owner.
3. Required Customer Materials & Approvals
Because our team builds custom sites rather than generic placeholders, progress relies on the prompt receipt of your shop information:
- Product photos (smartphone photos taken in good light are fine)
- Product titles and retail selling prices (MRP or offer price)
- Full shop counter address with nearby landmark
- Primary phone number & active WhatsApp number
- Working store hours, weekly closing days, and delivery policies
- Existing business logo, sign board photo, or preferred colors
4. Scope Changes & Delay Handling
If content or approvals are pending from the client for more than 14 consecutive calendar days, the project queue slot is temporarily held. When the client resumes, work restarts based on the next available development opening.
Requests beyond agreed package inclusions (e.g. custom multi-vendor integrations, automated delivery rider tracking, or heavy custom databases) will be quoted separately before commencement.
5. Hosting, Domains & 1-Year Upkeep
Starter and Branding packages include 1 full year of cloud hosting administration and free SSL security renewals.
- Domain Setup & Ownership: NextGeen assists with domain DNS record mapping to connect your brand domain. Custom domains registered on your behalf remain your property. Domain registrar renewal fees are billed transparently according to standard registrar rates.
- Catalogue Maintenance: Minor product additions, price updates, and holiday announcements are supported during your agreed 1-year service agreement.
- Renewal Approval: Prior to the expiration of the 1-year term, NextGeen provides the actual renewal rate and scope in writing for your approval. We never charge undisclosed recurring fees.
- Ongoing Support Desk: Reachable via WhatsApp and phone (+91 99706 20864) for operational guidance or technical upkeep.
6. Definition of Final Delivery & Handover
A service package is legally and contractually deemed Fully Delivered when all of the following criteria are met:
- The custom website is deployed live on the designated domain/URL with active SSL encryption.
- All agreed initial catalogue items and photos provided by the client are visible and responsive across mobile and desktop.
- The direct WhatsApp order button and contact dialers have been verified as working directly to the customer's phone.
- For the Branding Bundle, all finalized digital artwork files (logo and visiting card) have been transmitted to the client.
7. Delivery Support & Project Tracking
NextGeen Delivery Operations Team
Email: nextgeen.info@gmail.com
Direct Hotline & WhatsApp: +91 99706 20864
Headquarters: Pune, Maharashtra, India
Working Hours: Monday – Saturday, 9:00 AM – 8:00 PM IST
Need Assistance with This Policy?
Our business and compliance desk is available Monday – Saturday, 9:00 AM – 8:00 PM IST.